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FAQ

Frequently Asked Questions (FAQ)

ORDERING & PROCESSING

1. How long does it take to process my order?
Orders typically take 2–4 business days to process before shipping. During high-volume periods, processing may take slightly longer.

2. Can I change or cancel my order after placing it?
Contact us as soon as possible to make changes. Once an order has been shipped, we can no longer make adjustments.

SHIPPING TO JAMAICA

3. Do you ship to Jamaica?
Yes! We ship to Jamaica using a U.S. warehouse and offer islandwide pickup locations.

4. How does shipping to Jamaica work?
1. Enter your Jamaican address at checkout.
2. We ship your package to our U.S. warehouse.
3. Our forwarding partner ships it to Jamaica.
4. You pick up your package from the closest location once you receive your pickup notification.

5. Where can I pick up my package in Jamaica?
Pickup is available at: Montego Bay, Savanna-la-Mar, Ocho Rios, Kingston, May Pen, Portmore, Portland, Mandeville, and St. Thomas (coming soon).

6. How long does shipping to Jamaica take?
Estimated delivery time is 10–21 business days, including processing, U.S. transfer, forwarding, and pickup.

7. Will I receive tracking updates?
Yes. You will receive U.S. tracking and Jamaica tracking when available.

GENERAL SHIPPING

8. Do you ship within the United States?
Yes, we ship nationwide using standard carriers. Shipping rates appear at checkout.

9. Do you offer expedited shipping?
Expedited shipping may be available in the U.S. Expedited options are not available for Jamaica at this time.

PAYMENTS

10. What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).

RETURNS & EXCHANGES

11. Do you accept returns?
No, we do not accept returns due to the nature of the products we are selling.

STILL HAVE QUESTIONS?

If you have any questions not listed here or need help with your order, feel free to contact us. We’re happy to help!